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Frequently Asked Questions
What material are your products made from?
All our products are 3D-printed using PLA (Polylactic Acid) — a plant-based, biodegradable plastic made from renewable resources like corn starch, rather than petroleum. It's sturdy for everyday use, but like most plastics it can soften in high heat (e.g. left in a hot car), so keep that in mind for care.
How long until my order ships?
Depending on order volume, we produce and ship your order within 1–3 business days of receiving payment. Delivery time varies depending on your location.
Is pickup available?
Yes — we offer scheduled pickup in Gosnells, WA. We're also happy to drop off your order for free within a 20km radius, for orders of $100 or more.
Do your prices include GST?
No — QuickWeb Technologies isn't currently registered for GST, so no GST is added to our prices. The price shown at checkout is the full price you pay, with nothing extra on top.
Can I customize the colours?
Yes — you choose the case colour, key colour, and font colour independently from our range of filament colours, with a live preview on the product page as you customize.
Can I cancel my order or get a refund?
Yes, any time before we start printing — once production has begun, orders are final, except for faulty or incorrect items, which we'll always replace or refund upon return of the item to us.
Read our full Terms of Service for details.
Are your products officially licensed?
Yes. We are a registered Hive Authorized Seller (Hive ID #0EPK1NNCE1), and every product in our store is either our own original design or fully licensed for commercial sale.
Still have a question? Contact us.